This policy explains how GREATVACS, L.L.C. collects, uses, stores and protects information when you visit our website, contact our service desk or bring a machine to our bench in Draper.
Return to the HomepageGREATVACS, L.L.C. operates a vacuum sales, service and restoration clinic at 138 E 12300 S Unit 885, Draper - 84020-7976, United States (US). This Privacy Policy describes the information we collect from visitors to our website and from customers who contact us, buy from us or leave a machine with us for repair. The developer name associated with this website is GreatVacs, and the same organization stands behind both the site and the workshop.
We wrote this policy in plain language on purpose. A customer who reads it should understand what happens to a name, an email address, a phone number and a repair history without needing a legal dictionary. The policy covers our website at greatvacs.mom, the contact form on that site, and the service relationship that follows a repair, a sale or a restoration.
This policy does not cover third party websites that we link to, products that we do not sell or service, or any information you send to another business. When you leave our site through a link, the receiving site has its own rules and its own practices.
GREATVACS, L.L.C. is the organization responsible for the personal information described in this policy. The company decides why information is collected and how it is used, and the company answers questions about that information. The business address is 138 E 12300 S Unit 885, Draper - 84020-7976, United States (US).
The service desk answers privacy questions in writing and by telephone. The contact email address is service@greatvacs.mom and the contact telephone number is +17472821957. A request sent to the email address reaches the same desk that handles repair tickets, so a message about information receives a reply from a person who can find the relevant record.
We collect several categories of information. The categories depend on how you interact with us. A visitor who only reads the site gives us far less than a customer who books a restoration and pays for parts.
We do not ask for social security numbers, government identification numbers or health information. We do not need that information to sell, repair or restore a vacuum, and we will not request it. If a machine carries an engraving or a name tag, we treat that marking as part of the service record and not as identity data.
We collect information in a few direct ways. You give us information when you complete the contact form, when you send an email to service@greatvacs.mom, when you call +17472821957 and when you visit the workshop. We also record information during a repair, because a job ticket is the tool we use to track a machine from intake to collection.
A small amount of technical information is generated automatically by ordinary web hosting. That information is limited to what a server needs in order to deliver a page and to keep a record of errors. We do not run advertising trackers and we do not build a profile of your browsing across other sites.
If you receive a machine back from us with a written summary, the summary is derived from the same service record we keep during the job. Nothing in that summary is shared beyond the people involved in the job.
We use information to run the clinic. Every purpose below is tied to a sale, a repair, a restoration or the ordinary operation of the business. We do not collect information for its own sake, and we do not keep it longer than the purpose requires.
We may also use information to improve our own service, for example by reviewing which parts fail most often so that we stock them. That review uses aggregated service data and not the identity of any single customer.
Where a legal framework requires a stated basis for processing, we rely on the following. We process information to perform a contract when you buy from us or leave a machine for repair, because we cannot complete that work without knowing who you are. We process information based on our legitimate interest in running a sound business, which covers record keeping, fraud prevention and service improvement.
We rely on your consent when you choose to send a message or to receive a follow-up about a future service. You can withdraw that consent at any time by telling us, and the withdrawal does not affect work already completed or records we are required to keep.
We process a limited amount of information to comply with legal obligations, such as tax and accounting rules that apply to a business in the United States. Where we rely on a legal obligation, we keep the information only for the period the law requires.
Every machine that enters the clinic receives a job ticket. The ticket records the owner name, the contact details, the machine make and model, the reported fault, the bench finding, the parts fitted and the suction reading at the end of the job. This record is the backbone of our work. It lets us explain what happened, honour a warranty and recognise a machine when it returns.
A service record may include a note about the condition of the machine at intake, such as a cracked housing or a missing attachment. We record condition because a dispute about damage is settled by a clear note written at intake rather than by memory months later.
Service records are kept for the period described under data retention. They are not sold, and they are not used for marketing unrelated to the machine we serviced.
Like most businesses, we rely on outside providers for some functions. A web host delivers our pages, an email provider carries our messages and a payment processor handles card payments. Each provider receives only the information necessary for its function, and each is expected to protect that information.
We choose providers with care and we do not permit a provider to use our customer information for its own marketing. If a provider is replaced, the old provider is asked to delete or to return the information it held for us, subject to any legal duty it has to keep records.
We do not allow a service provider to combine our customer information with information from other businesses for the purpose of building a cross-company profile.
When you pay for a part, a service or a restored machine, the payment may be handled by a payment processor. In that case the card details are entered with the processor and are not stored by us. We receive confirmation that a payment succeeded, together with the amount and the date, and we keep that confirmation in our accounting records.
If you pay in person, the transaction is recorded on the job ticket and in our ledgers. We keep the record for accounting and warranty purposes. We do not keep a full card number after a transaction is settled, and we do not ask a customer to send card details by email.
If you believe a payment record is wrong, contact the service desk at service@greatvacs.mom or call +17472821957 and we will review the record with you.
We keep information only for as long as it serves a purpose. A general enquiry that does not become a job is kept briefly and then removed. A completed service record is kept longer, because a machine may return and a warranty may apply. A financial record is kept for the period required by tax and accounting rules.
| Record Type | Typical Retention |
|---|---|
| General enquiry that does not lead to a job | Up to twelve months |
| Completed service and repair ticket | Up to seven years |
| Sales and payment record | Up to seven years |
| Website server log | Up to ninety days |
When a retention period ends, the record is deleted or destroyed in a secure manner. If a record is needed longer because of a dispute or a legal hold, it is kept only until that matter closes.
We use reasonable technical and organizational measures to protect the information we hold. Access to service records is limited to the people who need it to run the bench, the counter and the office. Paper tickets are stored in the workshop, and digital records are kept in accounts that require a password.
No system is perfectly secure, and we do not claim otherwise. What we can promise is that we limit the information we collect, we limit who can see it and we act quickly if a problem is found. If a breach affects your information, we will tell you as required by law and we will explain what happened in plain language.
You can help by keeping your own records safe and by telling us at once if you receive a message that appears to come from us but looks unusual.
Depending on where you live, you may have rights over the information we hold about you. Those rights can include the right to know what we hold, the right to receive a copy, the right to correct an error, the right to ask for deletion and the right to object to certain uses. We honour these requests as a matter of policy even where a law does not compel us to do so.
To make a request, write to service@greatvacs.mom or call +17472821957. We may ask a few questions to confirm that the request comes from the right person, because we will not release a record to someone who is not entitled to it. We aim to answer a request within a reasonable period.
Our website and our services are intended for adults. We do not knowingly collect personal information from a child under the age of thirteen. A parent or guardian may contact us on behalf of a child, and any information provided in that context is handled by the parent or guardian relationship.
If we learn that we have collected information from a child under thirteen without appropriate consent, we will delete that information. If you believe a child has sent information to us, contact the service desk and we will act promptly.
We do not direct advertising at children and we do not run features on this site that invite a child to submit information.
When you call +17472821957, we may record the details you give so that we can help with a machine or a booking. We do not record calls for advertising and we do not sell call information. A message left for the service desk is handled the same way as an emailed enquiry.
If we send a text message to confirm an appointment or to report that a machine is ready, we send it only to the number you provided and only for that purpose. You can ask us to stop sending text messages at any time, and we will note the request on your record.
We will not add a telephone number to a marketing list without a clear instruction from you.
Our site may link to a manufacturer page, a parts catalogue or another resource that helps a customer understand a machine. When you follow such a link you leave our site, and the site you reach has its own privacy policy. We do not control that site and we do not accept responsibility for its practices.
We encourage you to read the privacy notice of any site you visit, especially before you send information to it. A link from our site is not an endorsement of every practice on the destination site.
Our workshop and our records are based in the United States. If you contact us from another country, your information will be handled in the United States under this policy. We take steps to protect information that crosses a border, and we select providers that maintain reasonable safeguards.
Where a transfer requires additional protection under an applicable law, we use appropriate measures and we keep the amount of transferred information to the minimum needed to serve you.
We may update this policy when our practices change or when a legal requirement changes. When we update it, we revise the heading of this page and we make the new version available on the site. A material change will be described clearly rather than buried in a paragraph.
If a change affects how we use information you already gave us, we will tell you by email or by telephone where we have those details on file. Continuing to use the site or to work with us after a change means you accept the updated policy.
We keep earlier versions available on request so that a customer can see what applied at the time of a service.
For any question about this policy, or about the information we hold, contact GREATVACS, L.L.C. at the workshop. The postal address is 138 E 12300 S Unit 885, Draper - 84020-7976, United States (US). The contact email address is service@greatvacs.mom and the contact telephone number is +17472821957.
GREATVACS, L.L.C. — 138 E 12300 S Unit 885, Draper - 84020-7976, United States (US). Email service@greatvacs.mom. Telephone +17472821957.
We treat a privacy question as seriously as a service question. If you are not satisfied with our answer, tell us, and we will review the matter again with the workshop owner.